Refund policy

30-day return policy

You have 30 days after receiving your item to request a return.

To be eligible, your item must be in the same condition in which you received it: unworn or unused, with tags and in its original packaging. You will also need the receipt or proof of purchase.

To request a return or ask a return-related question, use the contact form on our Customer Care & FAQs page: https://www.jmariepremiumsneakers.com/pages/avada-faqs. Include your order number and the email address used at checkout.

If your return is accepted, we will send return instructions and information about the return shipping label. Items sent back without first requesting a return will not be accepted.

Damages and issues

Please inspect your order when it arrives. Contact us promptly if the item is defective or damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.

Exceptions and non-returnable items

Custom products, including special orders and personalized items, cannot be returned. Sale items and gift cards are also non-returnable. Contact us before ordering if you have questions about a particular item’s eligibility.

Exchanges

The fastest way to receive a different item or size is to return the original item. After the return is accepted, place a separate order for the replacement.

European Union 14-day cooling-off period

If merchandise is being shipped into the European Union, you have the right to cancel or return the order within 14 days for any reason and without justification. The item must be in the same condition in which you received it: unworn or unused, with tags and in its original packaging. You will also need the receipt or proof of purchase.

Refunds

We will notify you after we receive and inspect your return and let you know whether the refund was approved. Approved refunds are issued automatically to the original payment method within 10 business days. Your bank or credit-card provider may require additional processing time.

If more than 15 business days have passed since your refund was approved, contact us through the Customer Care & FAQs page.