Frequently Asked Questions
Shopping & Product Questions
Where are J Marie Premium Sneakers made?
Our premium sneakers are conceived in Detroit and handcrafted in Le Marche, Italy, using Italian leather and premium finishes.
How do I choose the right size?
Select your usual women’s size on the product page. Because fit can vary by style, please contact us before ordering if you are between sizes or need help choosing.
Do you offer a size conversion guide?
US sizes are displayed on each product page. Contact us for help comparing US and European sizing before you place your order.
What materials are used?
Materials vary by design. Product pages identify the primary materials and finishes, including Italian leather and specialty embossed textures where applicable.
Shipping, Payments & Returns
Where do you ship?
We ship to customers in the United States, the European Union and the United Kingdom. Available destinations and final shipping charges are confirmed at checkout.
How long will my order take?
Delivery timing varies by product and destination. Orders placed with pay-over-time services such as Affirm, Klarna, Shop Pay Installments or PayPal Pay in 4 may require an additional 3–5 business days for payment clearance.
How can I track my order?
Visit our Track My Order page and enter your order number with your email address or phone number. You can also track with a tracking number.
What payment methods are accepted?
Available methods may include major credit cards, PayPal, Shop Pay and eligible pay-over-time options. The options available to you will appear at checkout.
What is your return policy?
Please review our Refund Policy before ordering for current eligibility, time limits and return instructions.
How do I contact customer service?
Use the contact form below or visit our Contact Information page. Include your order number when asking about an existing purchase.
Still need help?
Send us a message using the contact form below and we’ll respond as soon as possible.